Return Policy

Castore is proud of its products and we believe in the quality of our goods. Therefore, we hope that you are fully satisfied with your Castore products. However, should you wish to return your products or have any questions about our return policy please contact our customer service team here. Please keep your dispatch note as this may be requested with your return.

 

For online purchases: If you are not completely happy with your purchase, please return it to us in its original condition.

Items should be returned within 14 days from your delivery date and we will refund you the original purchase price. The garments must be unused and with all relevant tags still attached. Our packaging is a part of the product and must be returned with the goods. This is also to ensure that the product(s) arrive back to us in a suitable and undamaged state. Returns that are damaged or soiled may not be accepted and may be sent back to the customer and/or a refund refused. Refunds exclude any delivery & shipping costs.

 

Return Address:

19 Pavilion Drive
Mangere
Auckland 2022

 

Please note we are currently not offering exchanges; we do apologise for the inconvenience this may cause.

Please make a note of your tracking number from the label before dispatching your item. You may need to provide this is if your parcel is delayed or lost in transit. It is your duty to take reasonable care of the goods and will be liable for any damage until the package is received into our warehouse. We are not responsible for any lost or missing packages returned to us by carrier or any other delivery services.

Refunds will be credited to the purchaser’s original method of payment. Original shipping charges will not be refunded. The amount will be refunded in the currency used to make the original purchase. Due to fluctuations in currency rates the amount refunded may be slightly higher or lower than the price originally paid.

Once the return is received into our warehouse, we will begin to process the refund as soon as possible. Please allow up to 30 days for refund amount to appear in your account.

If you have any questions about returns, please contact our customer service here along with your name and order number and one of our representatives will be more than happy to help.